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Syllabus ( HE 502 )


   Basic information
Course title: Quality Management in Healthcare
Course code: HE 502
Lecturer: Prof. Dr. Hakan KİTAPÇI
ECTS credits: 7.5
GTU credits: 0 (3+0+0)
Year, Semester: 1/2, Fall and Spring
Level of course: Second Cycle (Master's)
Type of course: Area Elective
Language of instruction: Turkish
Mode of delivery: Face to face
Pre- and co-requisites: NONE
Professional practice: No
Purpose of the course: Purpose of the course is to provide knowledge about the methods of quality management and their application within healthcare organizations.
   Learning outcomes Up

Upon successful completion of this course, students will be able to:

  1. Define commonly used quality terms

    Contribution to Program Outcomes

    1. Define and manipulate advanced concepts and common terminology of social sciences
    2. Critically review and contribute to the literature related to his/her area of expertise
    3. Acquire scientific knowledge and work independently
    4. Find out new methods to improve his/her knowledge.

    Method of assessment

    1. Written exam
    2. Homework assignment
  2. Describe a quality continuum

    Contribution to Program Outcomes

    1. Define and manipulate advanced concepts and common terminology of social sciences
    2. Work effectively in multi-disciplinary research teams
    3. Acquire scientific knowledge and work independently

    Method of assessment

    1. Written exam
  3. Introduce commonly used continuous improvement tools

    Contribution to Program Outcomes

    1. Define and manipulate advanced concepts and common terminology of social sciences
    2. Acquire scientific knowledge and work independently

    Method of assessment

    1. Written exam
  4. Provide examples that illustrate dynamic complexity in healthcare

    Contribution to Program Outcomes

    1. Define and manipulate advanced concepts and common terminology of social sciences
    2. Acquire scientific knowledge and work independently

    Method of assessment

    1. Written exam
   Contents Up
Week 1: Introduction
Week 2: Concepts of Quality Management
Week 3: Three Principles of Total Quality
Week 4: Continuous Quality Improvement Tools
Week 5: A Systems Perspective of Quality Management
Week 6: Systemic Structure
Week 7: Achieving Quality Results in Complex Systems, Goals Midterm Exam
Week 8: Purpose
Week 9: Performance Measurement
Week 10: Organizational Traction
Week 11: Implementation Lessons
Week 12: Team Strategies
Week 13: Practice Exercises
Week 14: Practice Exercises
Week 15*: Practice Exercises
Week 16*: Final Exam
Textbooks and materials: Kelly, Diane L., Applying quality management in healthcare : a process for improvement Health Administration Press, Chicago, Illinois, AUPHA Press, Washington, DC
Recommended readings: Kelly, Diane L., Applying quality management in healthcare : a process for improvement Health Administration Press, Chicago, Illinois, AUPHA Press, Washington, DC
  * Between 15th and 16th weeks is there a free week for students to prepare for final exam.
Assessment Up
Method of assessment Week number Weight (%)
Mid-terms: 7 40
Other in-term studies: 0
Project: 0
Homework: 14,15 10
Quiz: 0
Final exam: 16 50
  Total weight:
(%)
   Workload Up
Activity Duration (Hours per week) Total number of weeks Total hours in term
Courses (Face-to-face teaching): 3 14
Own studies outside class: 3 14
Practice, Recitation: 0 0
Homework: 2 13
Term project: 10 3
Term project presentation: 2 1
Quiz: 0 0
Own study for mid-term exam: 10 2
Mid-term: 1 1
Personal studies for final exam: 10 2
Final exam: 2 1
    Total workload:
    Total ECTS credits:
*
  * ECTS credit is calculated by dividing total workload by 25.
(1 ECTS = 25 work hours)
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